Refund Policy

At PomodoroTick, we want you to be completely satisfied with your subscription. This Refund Policy explains when and how we provide refunds. If you have any questions, please contact us at hi@pomodorotick.com before or after purchasing.

We offer a 7-day free trial with full access to all paid features. No credit card is required to start your trial. We encourage you to fully evaluate the Service during this period before subscribing. Because of this, refund requests solely for not having used the trial period will not be considered.

You may be eligible for a refund in the following circumstances:

• Within 24 hours of first payment: If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund within 24 hours of your initial charge.
• Technical failure: If a confirmed technical error on our end prevents you from accessing the Service for more than 72 consecutive hours during your subscription period, you may request a pro-rated refund for that period.
• Duplicate charges: If you were accidentally charged more than once for the same billing period, we will refund the duplicate amount immediately upon verification.

Refunds will not be issued in the following situations:

• Requests made after 24 hours of the initial payment (except for technical failure).
• Renewal charges after a subscription has been active for more than one billing cycle.
• Partial subscription periods - if you cancel mid-cycle, you retain access until the end of the billing period but will not receive a pro-rated refund for unused days.
• Accounts suspended for violation of our Terms of Use.
• Change of mind after the 24-hour window has elapsed.

You may cancel your subscription at any time from your account settings. If you cancel your subscription, it will still be available until the end of your current billing period. You will not be charged for the next billing cycle. Cancelling does not automatically trigger a refund. Please refer to the eligibility criteria above.

To request a refund, please email us at hi@pomodorotick.com with the following information:

• The email address registered with your account.
• The date of the charge and the amount.
• The reason for the refund request.

We will respond within 2 business days to acknowledge your request and advise next steps.

Approved refunds are processed within 5–7 business days. The credit will appear on your original payment method within 5–10 business days depending on your bank or card issuer. We will send you an email confirmation once the refund has been initiated.

If you initiate a chargeback with your bank before contacting us, we reserve the right to suspend your account pending resolution. We strongly encourage you to reach out to us first - we are committed to resolving issues fairly and promptly.

For any questions about this Refund Policy, reach out to us: